PRIVACY POLICY

Last Updated: August 12, 2026

At Bigi Awasaana, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you when you place an order or interact with our website:

  • Identity Data: includes first name and last name.
  • Contact Data: includes email address and telephone numbers.
  • Transaction Data: details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., preparing your food order).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., sending you order status SMS updates).
  • Where we need to comply with a legal or regulatory obligation.

3. Cookies and Tracking Technologies

We use essential cookies to maintain your shopping bag and customer login session, and optional analytics cookies (Google Analytics 4) to understand site performance. For comprehensive details on each cookie category and how to adjust your preferences, review our dedicated Cookie Policy.

4. Data Sharing & Third-Party Services

We share your personal information only with trusted third-party providers strictly necessary to fulfill your orders and operate our services:

  • Payment Processing: Square Inc. (PCI-DSS Level 1 certified tokenized payments). We never store raw credit card numbers.
  • Infrastructure & Database: Google Cloud Platform & Firebase (encrypted at rest and in transit).
  • Shipping & Delivery: Shippo (for retail shop merchandise fulfillment).
  • Zero Data Selling: We do NOT sell, rent, or trade your personal information to data brokers or third-party advertisers.

5. Your California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific statutory rights regarding their personal information:

  • Right to Know & Access: You may request disclosure of the specific categories and pieces of personal data we have collected about you over the past 12 months.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to legal compliance exceptions (e.g., retaining sales receipts for tax and accounting records).
  • Right to Correct: You have the right to request correction of inaccurate personal data.
  • Right to Non-Discrimination: We will never deny service, charge different prices, or provide a different quality of service because you exercised your privacy rights.

6. Children's Online Privacy (COPPA & California Under-16 Notice)

Our website, catering services, and online ordering system are strictly directed to persons 13 years of age or older (and 16 years of age or older for financial card transactions). We do not knowingly collect, solicit, or retain personal information from children under the age of 13. If you believe a child under 13 has provided personal details to us, please contact us immediately and we will promptly delete the data.

7. How to Request Personal Data Deletion

In accordance with California law and our commitment to consumer privacy, you may request the deletion of your customer profile, phone number, and order history at any time.

Submit a Data Deletion Request:

Send an email from or referencing your registered phone number with the subject line "CCPA Data Deletion Request" to:

Email Data Deletion Request

We process verified consumer deletion requests within 30 days and provide confirmation upon completion.

8. Contact Us

If you have questions about this Privacy Policy, your consumer rights, or our data handling practices, please contact us:

  • Legal Entity: Bigi Awasaana LLC
  • Email: bigiawasaana@gmail.com
  • Direct Phone: (323) 921-1646
  • Physical Location: 18411 Victory Blvd, Reseda, CA 91335 (Corner of Victory & Reseda Blvd)